Refund Policy

# Refund Policy **Last Updated:** [21/06/2026] At MakeUGCVideo.com, we strive to provide a high-quality AI-powered video creation experience. This Refund Policy explains when refunds may or may not be available for purchases made through our platform. By purchasing any subscription, credit package, or service from MakeUGCVideo.com, you agree to this Refund Policy. ## 1. General Policy Due to the nature of digital products and AI-generated content, all purchases are generally non-refundable once the service has been delivered, credits have been issued, or content generation has begun. Our platform incurs immediate computing and infrastructure costs when generating videos and content. As a result, completed services cannot typically be reversed. ## 2. Subscription Refunds Subscription fees are generally non-refundable. This includes: * Monthly subscriptions * Annual subscriptions * Promotional subscriptions * Discounted subscription plans You may cancel your subscription at any time. Cancellation will prevent future billing but will not result in a refund for the current billing period. Your subscription benefits will remain active until the end of the paid billing cycle. ## 3. Credit Purchases Credits purchased through the platform are non-refundable. Once credits are added to your account: * They cannot be exchanged for cash. * They cannot be transferred to another account. * They cannot be refunded except where required by applicable law. Unused credits remain available in accordance with our Terms of Service and applicable expiration rules. ## 4. AI-Generated Content Because AI-generated content is created immediately upon request: * Completed generations are non-refundable. * Dissatisfaction with creative output alone does not qualify for a refund. * Variations in style, quality, tone, appearance, voice, or marketing effectiveness do not constitute defects. Users are responsible for reviewing prompts and settings before generating content. ## 5. Duplicate Charges If you were charged multiple times for the same purchase due to a technical error, you may be eligible for a full refund of the duplicate charge. Requests must be submitted within thirty (30) days of the transaction. ## 6. Technical Failures You may qualify for a refund or account credit if: * A payment was successfully processed. * The purchased service was not delivered. * The failure resulted from a verified technical issue on our side. We may investigate the issue before issuing any refund or credit. ## 7. Unauthorized Transactions If you believe a purchase was made without your authorization, please contact us immediately. We may request verification information before reviewing the claim. Fraudulent chargeback attempts may result in account suspension or permanent termination. ## 8. Chargebacks Before initiating a chargeback with your bank or payment provider, we encourage you to contact our support team. We will make reasonable efforts to resolve any billing issues directly. Accounts associated with abusive or fraudulent chargebacks may be restricted or terminated. ## 9. Exceptions Required by Law Nothing in this Refund Policy limits any rights that cannot legally be waived under applicable consumer protection laws. Where local laws require refunds, we will comply with those legal obligations. ## 10. Refund Request Process To request a refund, please contact: Email: [support@makeugcvideo.com](mailto:support@makeugcvideo.com) Please include: * Your account email address * Transaction ID * Purchase date * Description of the issue We aim to review refund requests within 5–10 business days. ## 11. Changes to This Policy We may update this Refund Policy from time to time. Updated versions become effective upon posting on the website. Continued use of the Service after updates constitutes acceptance of the revised policy. ## 12. Contact Us MakeUGCVideo.com Email: [support@makeugcvideo.com](mailto:support@makeugcvideo.com) Website: https://makeugcvideo.com